Frequently Asked Questions
Where are your products shipped from?
As our products are handmade to order, we aim to have your new product made and out the door within 3-5 days.
We aim to achieve a timeframe of 7-15 days for delivery for USA orders and between 15-20 days for international orders.
• Please note that due to covid 19 it is possible that delivery times may vary from time to time in certain areas.
• International orders may be subject to customs and import fees depending on country which is out of our control.
How can I track my order?
When you place an order, you will receive an email confirmation containing your order number. Once your order has been made and shipped, you will then receive your tracking information (usually within 3-5 business days) but please allow a few days for the tracking information to update.
What is your return/refund policy?
We have a 30-day return/refund policy from date of purchase which means you have 30 days after purchasing your item to request a return.
Refunds/returns are assessed on an individual basis.
Please inspect your order upon reception and contact us immediately at Support@VisionaryTapestries.com if the item is defective, damaged or if you receive the wrong item. Be sure to select your product size carefully as we can't accept returns for change of mind.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
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